Thank you for choosing R. Stahl West and Central Africa as your trusted distributor of hazardous area technology and electrical equipment. We are committed to providing you with high-quality products and exceptional service. To ensure a seamless shopping experience, please familiarize yourself with our Return & Warranty Policy outlined below.
Return Policy
1.1 Eligibility for Returns
We accept returns on eligible products within [number of days] days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging, undamaged, and in unused condition.
- The product must include all accessories, manuals, and documentation as provided during the purchase.
- The return request must be initiated within the specified timeframe.
1.2 Return Process
To initiate a return, please follow these steps:
Step 1: Contact Our Customer Support Team
Reach out to our Customer Support Team at contact@Rstahl-wca.com or +234 0818 269 0961 and provide the following information:
- Order number.
- Product name and description.
- Reason for the return.
Step 2: Return Authorization
Once your return request is reviewed and approved, our team will provide you with a Return Authorization (RA) number and instructions for the return process.
Step 3: Package the Product
Securely package the product in its original packaging, including all accessories and documentation, and clearly label the package with the provided RA number.
Step 4: Ship the Product
Return the package to the designated return address provided by our Customer Support Team. Please note that return shipping costs are the responsibility of the customer, except in cases where the return is due to our error.
1.3 Return Exceptions
The following items are not eligible for return:
- Custom-made or personalized products.
- Products that are damaged due to improper use, misuse, or neglect.
- Products with missing accessories or components.
- Products with visible signs of wear and tear.
Warranty Policy
2.1 Warranty Coverage
All R. Stahl WCA products are covered by a [duration] limited warranty from the date of purchase. The warranty ensures that the product is free from defects in materials and workmanship under normal use and service.
2.2 Warranty Claim
To file a warranty claim, please follow these steps:
Step 1: Contact Our Customer Support Team
Contact our Customer Support Team at contact@Rstahl-wca.com or +234 0818 269 0961 and provide the following information:
- Order number.
- Product name and description.
- Description of the warranty issue.
- Supporting evidence such as photos or videos, if applicable
Step 2: Warranty Assessment
Our team will assess the warranty claim to determine if the issue is covered under the warranty terms.
Step 3: Warranty Resolution
If the warranty claim is approved, we will either repair or replace the product, depending on the nature of the issue and product availability. Please note that warranty repairs or replacements do not extend the original warranty period.
Contact Us
If you have any questions or concerns regarding our Return & Warranty
Policy, please contact our Customer Support Team at:
R. Stahl West and Central Africa
www.rstahl-wca.com
contact@Rstahl-wca.com
07082508842, 07039567100
We reserve the right to update or modify this Return & Warranty Policy at any time. Please review the policy periodically for any changes.
